Getting Feedback
Last Updated on Monday, 23 March 2009 12:08 Written by a2e Monday, 23 March 2009 12:08
Why sit in the dark wondering if your site is liked or even suits your customers, why not ask them ?
The are plenty of ways you can do this, from a simple one time email campaign to requests included in newsletters. The most valuable feedback though is that given without probing or incitement. A customer volunteering their feedback is rare in today’s busy world so a system like the one provided by Kampyle is a valuable tool to site owners as it makes the process very easy and clean.
Via the provision of a simple bit of code you can give visitors instant access to forms that help you monitor the site’s performance while collecting valuable input submitted by your users 24 hours a day.
The forms are not intrusive but are efficient and work in a number of ways. The simple way, the user clicks a button to rate the site. If they want to leave a message they can choose to click any one of your customised options and a form opens to allow them to enter further details. That could be anything from general comments to specific areas you want feedback on.
Kampyle is your ear to what your customers think about your site, you can learn a lot about them and yourself by using it. It can only make your site better. But you don’t have take my word for it because the you can get the system free in it’s basic form,which to be honest provides all you might need to get start on the right track.
