Buyers protest over the cost of eBay returns

Last Updated on Monday, 24 May 2010 04:00 Written by a2e Monday, 24 May 2010 04:00

EBay users are demanding that the online auction site reviews the protection it offers to buyers because many are being left out of pocket when making returns.

If buyers receive an item bought through eBay that is not as described on the website, or is faulty, they can ask the seller to resolve the situation.

If the seller refuses to do so, the buyer can claim a refund via the eBay buyer protection scheme, but the company requires the purchaser to pay the cost of returning the item and this is not refunded.

Although buyers can pursue sellers for the costs under the Sale of Goods Act, it often means resorting to the small claims court.

Stephen McGlade, a solicitor with consumer lobby group Which?, says eBay should look at its buyer protection policy because it unfairly favours sellers and is not in the spirit of the law.

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